Kathleen Ferlise, CDP
Director of Concierge Services
As Director of Concierge Services, Kathleen serves as a liaison between residents, their families and our highly-trained team members here at Chatham Hills. Kathleen began her career at Chatham Hills as an activities assistant in 2015. She also has become a Certified Dementia Practitioner. She advanced to a position where she could provide more individualized attention and support to each patient’s and resident’s needs as well as overseeing the community's customer service department. Her mission is to ensure that each resident’s stay is an enjoyable and a memorable one. Kathleen is happy to host a Veteran’s program to honor our Veterans, provide warm hand towels to patients who have finished rehabilitation for the day and making any accommodations necessary for our patients to feel as comfortable as possible. She shared, “I’ve always loved working with seniors. I get excited to come to work every day because I know that when I walk in, I will instantly smile. The most important part of my job, to me, is getting to know the patients and their families and letting them know that I am here to make their stay at Chatham Hills the best it can be!"